Privacy Policy

Last Updated: October 3, 2025

VoixWare, LLC ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our "SMS to Email Forwarder" mobile application (the "App") and related services (the "Service").

Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect a minimal amount of information necessary to provide and operate our Service.

Information You Provide to Us

When you configure the App, you provide us with one piece of personal information:

Your Email Address: We require your email address as the destination for the forwarded SMS messages. This is the core functionality of the App.

Information We Collect Automatically

When you use our Service, we automatically collect the following:

Device Identifier (UUID): We generate and store a unique, anonymous identifier for your device. We use this device_uuid to link your device to your email address and to track your usage against our free tier limits (e.g., 10 SMS per day, 100 per month).
Push Notification Token: To send you notifications about usage limits and service updates, we collect and store your device's push notification token.
Analytics and Usage Data: We collect information about how you interact with the App, including events such as app launches, feature usage, and user flows. This helps us improve the App and fix bugs.
Technical Information: This may include your IP address (stored temporarily for debugging purposes), approximate geographic location (country/city), and other technical data necessary for service operation and security.

Subscription and Transaction Information

When you purchase a subscription, all payments are processed by Apple through their App Store. We do not collect or store your payment card details. However, we do receive transaction-related information from Apple via our service partner, Qonversion, to manage your subscription. This includes:

Subscription Status: Information about your current subscription plan (e.g., "Premium"), its status (active, expired), and expiration date.
Transaction Identifiers: An anonymous transaction ID provided by Apple that confirms your purchase. This allows us to verify your subscription and provide access to paid features.

Information We DO NOT Collect or Store

We believe in data minimization and user privacy. Therefore, we want to be explicit about what we do not do:

SMS Content: We do not store the body, sender, or timestamp of your SMS messages on our servers. The content of your SMS passes through our system in real-time for the sole purpose of delivering it to your email and is not retained afterwards.
Financial Information: We do not collect or have access to your credit card number or other sensitive financial information. All payments are handled securely by Apple.
Other Personal Data: We do not collect your name, phone number, contacts, precise location, or any other personal data from your device beyond what is listed above.

2. How We Use Your Information

We use the information we collect solely for the following purposes:

To Provide the Service: To forward your SMS messages to the email address you provided.
To Manage Your Subscription: To verify your purchases, unlock premium features corresponding to your subscription plan, and manage the subscription lifecycle.
To Enforce Usage Limits: To monitor the number of messages forwarded to ensure compliance with your current service plan.
To Send Notifications: To notify you about approaching usage limits, service updates, and other important information.
To Improve Our Service: To analyze usage patterns, fix bugs, optimize performance, and understand user engagement through analytics data.
To Communicate With You: To respond to your support requests or to send important service-related notices.
To Secure and Maintain Our Service: To monitor for and prevent fraudulent or abusive activity, and to maintain service reliability.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We only share information in the following limited circumstances:

Third-Party Service Providers

To make the App work, we use third-party companies to facilitate our Service. The data pipeline for an SMS is as follows:

The SMS is sent from your device to our backend infrastructure.
Our backend infrastructure, hosted on Google Cloud Platform in the United States, processes the message in-memory.
Our backend then relays the message to Mailgun (also hosted in the United States), which sends the final email to your inbox.
Push notifications are delivered through Firebase Cloud Messaging (FCM) provided by Google.
Manages in-app purchase receipts from Apple and provides us with the status of your subscription entitlements throught Qonversion subscriptions provider.

These third parties have access to your information only to perform these tasks on our behalf. They are obligated by their own policies not to disclose or use it for any other purpose.

International Data Transfers

Your data may be transferred to and processed in the United States, where our servers and service providers are located. If you are located outside the United States, please be aware that information we collect will be transferred to and processed in the United States. By using our Service, you consent to this transfer.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Data Security

We take reasonable measures to protect the information we store from loss, theft, misuse, and unauthorized access. All data transmission between the App, our backend, and third-party services is encrypted using industry-standard TLS (Transport Layer Security). However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of our systems or your information.

5. Data Retention

We retain your information as follows:

Email Address and Device Identifier: For as long as you use our Service or until you request deletion.
Subscription and Transaction Data: Retained for as long as your subscription is active and for a reasonable period thereafter for financial record-keeping and to support the "Restore Purchase" functionality.
Push Notification Tokens: For as long as you use our Service to ensure we can send you notifications.
Analytics Data: We may retain aggregated, anonymized analytics data indefinitely for service improvement purposes.
IP Addresses and Debug Logs: Stored temporarily (30-60 days) for debugging and security purposes, then automatically deleted.
SMS Content: As stated above, the content of your SMS messages is not retained on our servers.

We may also create backups of our data for disaster recovery purposes, which are retained according to our backup retention policies.

6. Your Data Rights and Choices

You have the right to request access to the information we store about you (your email address, device identifier, subscription status, and usage data). You also have the right to request the deletion of your information from our systems.

To exercise these rights, please contact us through our support portal. Upon receiving your request, we will delete your data from our active databases. Please note that requesting the deletion of your account will result in the immediate and irreversible loss of access to the Service, including any active subscription, without a right to a refund.

By continuing to use the App, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please contact us to delete your account and discontinue use of the Service.

7. Children's Privacy

Our Service is safe for users of all ages and does not contain any age-inappropriate content. However, for users under 13 years of age (or 16 in the European Union), please ensure that your parent or guardian has reviewed and agreed to this Privacy Policy before using our Service.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us via our support portal at voixware.freshdesk.com or by mail at:

VoixWare, LLC
2232 Dell Range Blvd., Suite 245
Cheyenne, WY 82009
United States